La relación entre las conductas de ciudadanía organizacional y la inteligencia emocional en una muestra de empleados de una industria farmacéutica en Puerto Rico
Resumen
El propósito de la presente investigación fue auscultar la relación entre las Conductas de Ciudadanía Organizacional (CCO) y la inteligencia emocional. Según Organ (1988), las manifestaciones de CCO se refieren al comportamiento individual que es discrecional, no reconocido directa o explícitamente por el sistema formal de recompensas que promueve el funcionamiento eficiente y efectivo de la organizaci6n. Mientras que la inteligencia emocional se refiere a la capacidad de reconocer los sentimientos propios y de los demás, para automotivarse y manejar efectivamente las emociones para sí mismo y hacia los demás (Goleman, 1998). La muestra del estudio estuvo conformada por 326 empleados de una compañía farmacéutica de Puerto Rico. Se encontró una relación positiva y significativa entre la ciudadanía organizacional, altruismo, cortesía, caballerosidad y virtud civil con la inteligencia emocional y sus dimensiones. Dichos resultados sugieren una relación entre las variables estudiadas. Contrario a lo esperado, no se encontr6 una relación entre la escala de concienciación con la inteligencia emocional y sus dimensiones. Se discuten las posibles implicaciones de los hallazgos en el contexto organizacional.
Abstract
The aim of this study was to examine the relationship between Organizational Citizenship Behaviours (OCB) and emotional intelligence. According to Organ (1988), OCB manifestation refers to individual behaviour that is discretionary, not directly o explicitly recognized by the formal system of rewards that promotes organization’s effectiveness and efficiency. Whereas emotional intelligence talks about the capacity to recognize the own feelings and of the others, to self-motivate and to handle the emotions for itself indeed and towards the others (Goleman, 1998). The sample of the study consisted of 326 employees of a pharmaceutical company of Puerto Rico. There was a positive and a significant relation between the organizational citizenship, altruism, courtesy, sportsmanship and civil virtue with emotional intelligence and its dimensions. However, the conscientiousness scale did not relate to any of the emotional scales which was opposed to what we expected. The possible implications of the findings in the organizational context are discussed.
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