Effect of the exposure to workplace bullying on turnover intention and the mediating role of job satisfaction, work engagement, and burnout

Ernesto Rosario-Hernández, Lillian V. Rovira Millán


Planteamiento del problema: Uno de los grandes retos para las organizaciones hoy en día es la retención de recursos humanos valiosos porque de ello depende que las mismas se mantengan competitivas globalmente y uno de los factores que puede exacerbar la intención a renunciar es la exposición al acoso psicológico.  Propósito: El propósito de la presente investigación fue examinar el efecto de la exposición al acoso psicológico en la intención a renunciar al empleo y cómo la satisfacción laboral, el engagement con el trabajo y el burnout median la relación entre el acoso psicológico y la intención a renunciar. Método: Se utilizó un diseño transversal-correlacional y se encuestó un total de 1,046 empleados/as. Se utilizó el modelo de ecuaciones estructurales basado en residuales (PLS-SEM) para examinar las hipótesis del estudio. Resultados: Los resultados sugieren que la exposición al acoso psicológico tiene un efecto directo en la intención a renunciar. Además, se encontró que la satisfacción laboral, el engagement con el trabajo y el burnout mediaron parcialmente la relación entre la exposición al acoso psicológico y la intención a renunciar al empleo. Discusión: La exposición al acoso psicológico puede hacer que las víctimas consideren renunciar a sus empleos como una forma de afrontamiento. Las renuncias al empleo por parte de los empleados tienen un costo organizacional sumamente alto en cuanto al reclutamiento y adiestramiento del nuevo personal.

Palabras clave

Workplace Bullying, Turnover Intention, Work Engagement, Burnout

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Teléfono (57-4) 444 1546