Desenho relacional do trabalho: conceitos e desafios para investigação futura

Alda Santos, Filipa Castanheira, Filipa Castanheira, Maria José Chambel

Resumen


O desenho do trabalho tem estudado os aspetos do trabalho que podem contribuir para a motivação e o bem-estar dos trabalhadores, bem como para resultados positivos para as organizações. Os aspetos relacionais do trabalho, algo negligenciados nos quadros de referência prevalecentes até recentemente, têm despertado uma crescente atenção, durante as últimas duas décadas, fruto da progressiva evolução, a nível global, para uma sociedade de serviços. O objectivo deste artigo é analisar alguns conceitos do modelo do desenho relacional do trabalho de Adam Grant (2007), em paralelo com outras abordagens ao estudo do contacto com clientes e seus efeitos nos trabalhadores. São igualmente apresentadas implicações teóricas e práticas decorrentes dos estudos realizados no âmbito do quadro de referência do desenho relacional do trabalho, bem como desafios para investigação futura neste campo.

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Referencias


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ISSN: 2539-5238 (Reemplaza a 0120-3800) ISSN-e: 2500-5669

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