La relación entre la manifestación de conductas laborales contraproducentes, estresores laborales, emociones y acoso psicológico: El efecto moderador de las emociones negativas

Ernesto Rosario-Hernández, Lillian V. Rovira Millán, Anastasio Rodríguez Irizarry, Ángela Velázquez Lugo, Ilia Rosario Nieves, Antonio Zapata Solá

Resumen


El propósito de la presente investigación fue auscultar la relación entre la manifestación de conductas laboralescontraproducentes,estrésocupacional,conflictosinterpersonales,emociones,autonomíalaboral y el acoso psicológico “mobbing” y examinar cuales de estas variables predecían la manifestación de conductas laborales contraproducentes. Además, se pretendía examinar el efecto moderador de las emociones,enespecíficolasemocionesnegativas.Unamuestraiguala201personasqueestabanempleadasparticiparonenelestudio,deéstos,un30.8%(62)fueronhombresyun68.7%(138)fueronmujeres. La edad promedio de las personas participantes fue igual a 39.28 años de edad y la educación promedio fue igual a 16.31, lo cual es equivalente a cuatro años de universidad. La muestra de personas estaba empleada en diferentes organizaciones en Puerto Rico y fueron seleccionadas por su disponibilidad. Los resultados sugieren que los diferentes estresores laborales se asocian a la manifestación de conductas laborales contraproducentes. Además, se llevaron a cabo varios análisis de regresión múltiple para examinar las variables que predijeran la manifestación de conductas laborales contraproducentes y se encontró que la percepción de las diferentes estrategias de acoso psicológico parece ser el mejor predictor de estas manifestaciones. También se llevaron a cabo varios análisis de regresión jerarquicas moderada para examinar el efecto moderador de las emociones negativas en la manifestación de conductas laborales contraproducentes y al parecer estas emociones tienen algún tipo de efecto. Se discuten los hallazgos y sus implicaciones prácticas para las organizaciones. 

Abstract

The aim of this research was to study the relationship between counterproductive work behavior, occupational stress, emotions, job autonomy, and mobbing. A sample of 201 Puerto Rican employees was in the present study of which 30.8% (62) were men and 68.7% (138) were women. The average age of the sample was 39.28 year of age, and the educational level average was 16.31 which it is equal to a bachelor’s degree. The sample was selected from different organizations in Puerto Rico and was selected by availability. Results suggest that these job stressors relates to CWB, except for physical symptoma
Investigaciones tology. Also, to test their moderator effect, we conduct correlation analysis controlling by positive and negative emotions. Results tend to support the model developed by Spector and Fox (2005) in which appear that emotion play a moderator effect in the manifestation of CWB. We conducted multiple regressionanalysisandtheonlyvariablesthatpredictedCWBweremobbing,interpersonalconflictatwork and low job autonomy. However, we decided to include in other regression analysis Leymann subscales of mobbing and we found that mobbing and some of it dimensions were predictor of CWB. Results will be discussed. 


Palabras clave


Conductas Contraproducentes; Estrés; Emociones; Mobbing; Counterproductive Behaviors; Stress; Emotions; Mobbing.

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